Cancellation and Refund Policy

1. Paid plans

When a paid PlanGlade plan is available, its price, billing interval, included features, and renewal terms are displayed before checkout. Paddle is the Merchant of Record and seller for purchases processed through Paddle.

2. Canceling a subscription

You may cancel at any time using the “Manage subscription” link in your Paddle receipt or the billing area in PlanGlade. Cancellation takes effect at the end of the current billing period, and you will not be charged for the next period.

Canceling does not automatically refund time remaining in the current billing period. Your paid access normally continues until that period ends unless a refund or applicable law requires otherwise.

3. Requesting a refund

Refunds are processed by Paddle. Start a request through your Paddle receipt, subscription-management link, PlanGlade billing area, or Paddle buyer support. You can also contact support@planglade.com if a product issue should be investigated first.

Eligibility is determined under the Paddle Refund Policy, applicable consumer law, and any additional commitment PlanGlade makes at checkout. Paddle may ask for transaction details and the reason for the request.

4. Technical or product problems

If a persistent technical problem prevents you from using a paid feature as described, contact us so we can try to resolve it. If the problem cannot be resolved, you may request a refund through Paddle. This does not limit rights you have under applicable law.

5. Refund results

Approved refunds are normally returned to the original payment method. Processing time depends on Paddle, the payment provider, and applicable law. Access to the refunded paid plan may end when the refund is issued.

Do not send card or bank details by email. PlanGlade cannot issue a payment outside Paddle for a transaction Paddle processed.

6. Changes and contact

We may update this policy for future purchases. The version and mandatory rights applicable to your transaction remain controlling. For PlanGlade product support, email support@planglade.com; for payment and refund processing, use paddle.net.